Customer Relationship Management (CRM) | Network Management | Business to Consumer Web Commerce | Business to Business Web Commerce | Electronic Bill Presentment and Payment (EBPP) | Customer Self-service/ e-Self Help | Unified Communications / Voice & Data Convergence | Mobile Device Management | Enterprise Content Management (ECM) | Direct Marketing

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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network by Global Knowledge August 27, 2009 - (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B eBusiness: Preparing For Online Liftoff by Art Technology Group (ATG) June 07, 2010 - (Free Research) This paper presents the differences between B2B companies and B2C companies approach to selling in the online channel. Continue reading to learn what B2B companies need to learn from B2C companies in order to ensure a successful online presence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Definitive Guide to Lead Nurturing by Marketo April 28, 2010 - (Free Research) This guide offers useful, qualitative insight from today’s marketing thought leaders, basic and advanced B2B marketing best practices on must-have campaigns, and worksheets for calculating ROI and measuring the impact of nurturing done well. Read on to learn more about lead nurturing and how it can benefit your organization. (EGUIDE) VIEW ABSTRACT | GO TO

Optimizing Global Financial Operations with E-Invoicing by Crossgate April 08, 2010 - (Free Research) Paper invoices have been at the core of financial transactions for a long time but manual operations often slow down success and growth. This paper discusses the challenges of inefficient financial supply chains, transitioning away from manual financial transactions, and the benefits of implementing an e-invoicing solution with global customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Live Help: The Power of Click to Call and Click to Chat: Why Business Must Offer Live Voice and Text Chat Assistance to Drive Online Sales by Art Technology Group (ATG) June 07, 2010 - (Free Research) This paper explores the role that voice and chat play in an effective live help offering, and examines how the two technologies offer the most revenue and loyalty benefits for companies that are serious about maximizing the return on their online channel investments. Continue reading to learn how these two technologies can drive online sales. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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