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Published on: December 01, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 4 pages
Price: FREE

Overview:

AIS Construction Equipment (AIS) is a heavy construction equipment dealership that sells, rents and repairs machinery. Its challenge was to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. Working with their partner, Visible Asset, AIS gave their 50 field service technicians an application for their BlackBerry® smartphones that changed a paper-based work order system to an automated one.

AIS's Results:

• Fewer phone calls, less paperwork and reduced administrative effort to process a work order
• Accelerated billing cycles
• Better customer service and the ability to follow up on more sales leads
• More detailed information and better records to help improve business processes