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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network by Global Knowledge August 27, 2009 - (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Fox Chase Cancer Center Speeds Data Backup and Recovery with IBM ProtecTIER Deduplication Solutions by IBM October 19, 2009 - (Free Research) One of the greatest challenges for Fox Chase has been to keep pace with the backup requirements imposed by ever-growing amounts of data. Read this case study to learn how Fox Chase implemented a storage solution that significantly reduced backup times and improved the data reduction ratio. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

itelligence Support Advantage by itelligence, Inc. March 11, 2010 - (Free Research) Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its intelligence on-demand SAP support. Support Advantage offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support intelligence. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Presentation Transcript: The Enterprise Integration Triangle - Services, Data and Events by Progress Software March 10, 2010 - (Free Research) Read this transcript and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Optimize SAP NetWeaver BW Systems with Nearline Storage: Efficient Information Lifecycle Management to Maximize Performance and Lower Costs by Dolphin Corporation March 10, 2010 - (Free Research) Rising data and query volumes take a toll on data warehouse hardware, software and administration. To maintain service levels, IT must perform constant tweaking or commit more of the IT budget to adding more storage. Read this paper to find out how SAP NetWeaver BW optimizes for both cost and performance, while reducing the administrative load. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Keys to Enterprise Cloud Computing by Citrix March 10, 2010 - (Free Research) Cloud computing, sometimes referred to as the “third revolution” in the IT industry, follows the personal computer and Internet “revolutions” and is already transforming the way we think about computing. But what is it? Learn more about the 5 Keys Enterprises need to successfully implement cloud computing in their rigorous environments. (WHITE PAPER) GO TO WHITE PAPER

Keeping Cool In The Data Center: A High-Efficiency Modular Solution by Alcatel-Lucent December 10, 2009 - (Free Research) This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management: Why SaaS Matters and Why You Should Care by Clickability, Inc. March 09, 2010 - (Free Research) With the move to on-demand applications has come plenty of mudslinging between traditional off-the-shelf-software proponents and SaaS WCM fans. So, how do buyers separate hype from truth? This paper helps answer that question, creating cohesive definitions, and arming buyers with the right questions to consider when making a WCM purchase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide to Understanding the Business Case for Software-as-a-Service Solutions for Web Content Management by Clickability, Inc. January 01, 2009 - (Free Research) Worldwide economic issues are forcing companies of all sizes to reconsider strategies, tactics, and budgets. How can companies innovate while still operating with fiscal responsibility? For a growing number of companies, the software-as-a-service model for web content management (WCM) is the answer.  Read this paper to find out more about SaaS WCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM ProtecTIER Adds Native Replication by IBM December 14, 2009 - (Free Research) This Product Profile details where ProtecTIER is today, how native replication increases its value to enterprise and mid-market customers, and how customers are using ProtecTIER to protect their critical data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin November 04, 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel October 01, 2005 - (Free Research) Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting Open Source to the Test: The Making of JBoss Enterprise Middleware by JBoss, a Division of Red Hat April 01, 2008 - (Free Research) This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Disaster Recovery Techniques for SQL Server by Global Knowledge January 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Service via the Contact Center and the Web by Microsoft September 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proofpoint TechBrief: Email Archiving and Exchange 2010 by Proofpoint, Inc. March 2010 - (Free Research) Proofpoint ARCHIVE™ greatly extends the email retention features promised in Exchange 2010, delivers the robust features and performance that enterprises truly require and makes those features available today, without requiring an upgrade to the 2010 platform. Read this techbrief to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Do’s and Don’ts of Data Deduplication  by EMC March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system. (EGUIDE) VIEW ABSTRACT | GO TO

A Simple Way To Reduce Mainframe Storage Tape Costs And Complexity by CA February 2010 - (Free Research) CA Vtape™ Virtual Tape System (CA Vtape VTS) is an excellent alternative to expensive hardware virtual tape implementations. Watch this webcast to learn the details. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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