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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network by Global Knowledge
August 27, 2009 - (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
Troubleshooting Slow Networks with Wireshark by Global Knowledge
May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.
How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
itelligence Support Advantage by itelligence, Inc.
March 11, 2010 - (Free Research) Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its intelligence on-demand SAP support. Support Advantage offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support intelligence.
5 Keys to Enterprise Cloud Computing by Citrix
March 10, 2010 - (Free Research) Cloud computing, sometimes referred to as the “third revolution” in the IT industry, follows the personal computer and Internet “revolutions” and is already transforming the way we think about computing. But what is it? Learn more about the 5 Keys Enterprises need to successfully implement cloud computing in their rigorous environments.
Keeping Cool In The Data Center: A High-Efficiency Modular Solution by Alcatel-Lucent
December 10, 2009 - (Free Research) This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits.
Web Content Management: Why SaaS Matters and Why You Should Care by Clickability, Inc.
March 09, 2010 - (Free Research) With the move to on-demand applications has come plenty of mudslinging between traditional off-the-shelf-software proponents and SaaS WCM fans. So, how do buyers separate hype from truth? This paper helps answer that question, creating cohesive definitions, and arming buyers with the right questions to consider when making a WCM purchase.
IBM ProtecTIER Adds Native Replication by IBM
December 14, 2009 - (Free Research) This Product Profile details where ProtecTIER is today, how native replication increases its value to enterprise and mid-market customers, and how customers are using ProtecTIER to protect their critical data.
Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel
October 01, 2005 - (Free Research) Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources.
Putting Open Source to the Test: The Making of JBoss Enterprise Middleware by JBoss, a Division of Red Hat
April 01, 2008 - (Free Research) This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge
December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.
Disaster Recovery Techniques for SQL Server by Global Knowledge
January 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level.
Delivering Customer Service via the Contact Center and the Web by Microsoft
September 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Customer Satisfaction with Email Archiving Systems by Sunbelt Software
January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.
Proofpoint TechBrief: Email Archiving and Exchange 2010 by Proofpoint, Inc.
March 2010 - (Free Research) Proofpoint ARCHIVE™ greatly extends the email retention features promised in Exchange 2010, delivers the robust features and performance that enterprises truly require and makes those features available today, without requiring an upgrade to the 2010 platform. Read this techbrief to learn more!
The Do’s and Don’ts of Data Deduplication by EMC
March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system.
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